Emergency Communications Admin & Support Officer

Ambulance; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging options

Personal leave entitlements

Free on-site parking

Job summary

Ambulance Victoria (AV) seeks a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department. This on-site role, based in Burwood East, operates in a 24/7 environment with a rotating shift pattern.

You will support workload monitoring, coordinate bookings, manage reports, and assist Duty Managers. AV offers competitive conditions and wellbeing resources for staff.

Qualifications

• Degree or relevant industry certification with subsequent relevant experience
• Proven customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work in a 24/7 roster and manage information confidentially

Responsibilities

• Support communications operations by monitoring workloads and resource availability
• Answer calls, respond to routine enquiries, and direct complex matters
• Record and manage vehicle, equipment and technical issues, escalate as needed
• Assist with staff break management, shift-related activities and records
• Provide administrative support to Duty Managers, coordinate bookings and recalls

Job description

Ambulance Victoria (AV) seeks a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department. This on-site role, based in Burwood East, operates in a 24/7 environment with a rotating shift pattern.

You will support workload monitoring, coordinate bookings, manage reports, and assist Duty Managers. AV offers competitive conditions and wellbeing resources for staff.