Emergency Communications Admin Coordinator

Ambulance-Victoria; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave

Free on-site parking

Job summary

Ambulance Victoria is seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications team. This ongoing full-time position requires a regular on-site presence at Burwood East and may include a rotating 24/7 roster.

You will assist with monitoring workloads, handling inquiries, recording issues, coordinating bookings and staff recall, and supporting Duty Managers to ensure efficient ambulance communications

Qualifications

• Proven customer service experience in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills with professional stakeholder interaction.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support ambulance communications operations by monitoring workloads and managing resource availability.
• Act as a first point of contact, answer calls, respond to routine enquiries, and direct complex matters.
• Record and manage vehicle, equipment, and technical issues, escalating concerns as needed.
• Provide administrative support to Duty Managers, including bookings, information maintenance, and staff recall processes.

Skills

Customer service

Communication

Attention to detail

Team player

Education

Degree or certification

Tools

Microsoft Office

Job description

Ambulance Victoria is seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications team. This ongoing full-time position requires a regular on-site presence at Burwood East and may include a rotating 24/7 roster.

You will assist with monitoring workloads, handling inquiries, recording issues, coordinating bookings and staff recall, and supporting Duty Managers to ensure efficient ambulance communications