Communications Administrative Support Officer - AQM

Ambulance Victoria; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Personal leave entitlements

Accrued days off for full time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking a Communications Administrative Support Officer in Melbourne to provide administrative and operational support within the Operational Communications department. This ongoing full-time role, with flexibility for fixed-term positions and part-time/casual options, operates in a 24/7 environment from Burwood East.

The role requires a degree or relevant certification, strong customer service, and proficiency in MS Office.

Qualifications

• Degree or relevant industry certification with experience or an equivalent combination of training and experience.
• Proven customer service experience in a fast-paced environment.
• Strong verbal and written communication with diverse stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Willingness to work rotating 24/7 roster.

Responsibilities

• Support ambulance communications operations by monitoring workloads and managing resource availability.
• Act as a first point of contact, answer calls, respond to routine inquiries, and direct complex matters.
• Record and manage vehicle, equipment and technical issues, escalating as needed.
• Assist with staff break management, shift activities and maintaining operational records.
• Provide administrative support to Duty Managers, coordinating bookings and staff recall processes.

Skills

Customer service

Communication skills

MS Office

Attention to detail

Rotating shifts

Education

Degree or certification

Job description

Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department.

We are looking to fill one ongoing full-time position and multiple fixed-term full-time positions for a period of up to two years. Consideration will also be given to part-time and casual employment arrangements.

These roles operate within a 24/7 environment. One successful applicant will be required to work Monday to Friday during standard business hours, while the remaining positions will work on a rotating roster, which may include morning, afternoon and night shifts of varying or fixed durations.

To support effective service delivery, successful applicants will be required to maintain a regular on-site presence at our Burwood East location.

While this role includes administrative and coordination responsibilities, it is situated within a frontline emergency services organisation. Employees may, from time to time, be exposed to sensitive information relating to ambulance operations and emergency incidents. Comprehensive wellbeing resources and employee support services are available to promote the health, safety and wellbeing of our people.

About The Role

Reporting to the Communications Centre Lead, responsibilities of this position include, but not limited to:

• Support ambulance communications operations by monitoring workloads and helping manage resource availability
• Act as a first point of contact, answering calls, responding to routine enquiries, and directing complex matters to the appropriate team
• Record and manage vehicle, equipment, and technical issues, escalating concerns when required
• Assist with staff break management, shift-related activities, and maintaining operational records and reports
• Provide administrative support to Duty Managers, including coordinating bookings, maintaining operational information, and assisting with staff recall processes

About You

To be considered for this position you will possess a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience:

• Proven customer service experience in a fast-paced, high-pressure environment
• Strong verbal and written communication skills with the ability to interact professionally with a range of stakeholders
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
• High level of attention to detail, with the ability to accurately record and manage information while maintaining confidentiality
• A resilient team player who can work effectively under pressure and is available to work rotating shifts across a 24/7 roster

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website.

For further information

For further information, please refer to ‘Applying for a position with Ambulance Victoria’. For any further queries please contact recruitment via [e-mail] or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.