Communications Admin Support Specialist – 24/7 Shifts

Victorian Government; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave entitlements

Accrued days off for full time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking an Administration professional for a fixed-term role based in Burwood East. The position reports to the Communications Centre Lead and supports ambulance operations with workload monitoring, calls handling, and coordination of bookings.

You will provide administrative support to Duty Managers, maintain records, and assist with staff recall and shift management in a fast-paced environment.

Qualifications

• Degree or relevant industry certification with experience or equivalent training.
• Proven customer service experience in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• High level of attention to detail with ability to record and manage information confidentially.
• Able to work rotating shifts across a 24/7 roster.

Responsibilities

• Support ambulance communications operations by monitoring workloads and helping manage resource availability.
• Act as a first point of contact, answer calls and respond to routine enquiries, directing complex matters to the appropriate team.
• Record and manage vehicle, equipment, and technical issues, escalating as required.
• Assist with staff break management, shift-related activities, and maintain operational records and reports.
• Provide administrative support to Duty Managers, including coordinating bookings and staff recall processes.

Skills

Customer service

Verbal & written communication

Attention to detail

Team player

Rotating shifts (24/7 roster)

Education

Degree or relevant industry certification

Tools

Microsoft Office

Job description

Ambulance Victoria is seeking an Administration professional for a fixed-term role based in Burwood East. The position reports to the Communications Centre Lead and supports ambulance operations with workload monitoring, calls handling, and coordination of bookings.

You will provide administrative support to Duty Managers, maintain records, and assist with staff recall and shift management in a fast-paced environment.