Communications Administrative Support Officer - Aqm

Ambulance; Melbourne; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Salary packaging options

Personal leave entitlements

Free on-site parking

Zusammenfassung

Ambulance Victoria (AV) seeks a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department. This on-site role, based in Burwood East, operates in a 24/7 environment with a rotating shift pattern.

You will support workload monitoring, coordinate bookings, manage reports, and assist Duty Managers. AV offers competitive conditions and wellbeing resources for staff.

Qualifikationen

• Degree or relevant industry certification with subsequent relevant experience
• Proven customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work in a 24/7 roster and manage information confidentially

Aufgaben

• Support communications operations by monitoring workloads and resource availability
• Answer calls, respond to routine enquiries, and direct complex matters
• Record and manage vehicle, equipment and technical issues, escalate as needed
• Assist with staff break management, shift-related activities and records
• Provide administrative support to Duty Managers, coordinate bookings and recalls

Jobbeschreibung

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. We are seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department. We are looking to fill one ongoing full-time position and multiple fixed-term full-time positions for a period of up to two years. Consideration will also be given to part-time and casual employment arrangements. These roles operate within a 24/7 environment. One successful applicant will be required to work Monday to Friday during standard business hours, while the remaining positions will work on a rotating roster, which may include morning, afternoon and night shifts of varying or fixed durations. To support effective service delivery, successful applicants will be required to maintain a regular on-site presence at our Burwood East location. While this role includes administrative and coordination responsibilities, it is situated within a frontline emergency services organisation. Employees may, from time to time, be exposed to sensitive information relating to ambulance operations and emergency incidents. Comprehensive wellbeing resources and employee support services are available to promote the health, safety and wellbeing of our people.

About the role

Reporting to the Communications Centre Lead, responsibilities of this position include, but not limited to:

• Support ambulance communications operations by monitoring workloads and helping manage resource availability
• Act as a first point of contact, answering calls, responding to routine enquiries, and directing complex matters to the appropriate team
• Record and manage vehicle, equipment, and technical issues, escalating concerns when required
• Assist with staff break management, shift-related activities, and maintaining operational records and reports
• Provide administrative support to Duty Managers, including coordinating bookings, maintaining operational information, and assisting with staff recall processes

About you

To be considered for this position you will possess a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience:

• Proven customer service experience in a fast-paced, high-pressure environment
• Strong verbal and written communication skills with the ability to interact professionally with a range of stakeholders
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
• High level of attention to detail, with the ability to accurately record and manage information while maintaining confidentiality
• A resilient team player who can work effectively under pressure and is available to work rotating shifts across a 24/7 roster

Working at Ambulance Victoria As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.