Communications Administrative Support Officer - AQM

Ambulance-Victoria; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave

Free on-site parking

Job summary

Ambulance Victoria is seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications team. This ongoing full-time position requires a regular on-site presence at Burwood East and may include a rotating 24/7 roster.

You will assist with monitoring workloads, handling inquiries, recording issues, coordinating bookings and staff recall, and supporting Duty Managers to ensure efficient ambulance communications

Qualifications

• Proven customer service experience in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills with professional stakeholder interaction.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support ambulance communications operations by monitoring workloads and managing resource availability.
• Act as a first point of contact, answer calls, respond to routine enquiries, and direct complex matters.
• Record and manage vehicle, equipment, and technical issues, escalating concerns as needed.
• Provide administrative support to Duty Managers, including bookings, information maintenance, and staff recall processes.

Skills

Customer service

Communication

Attention to detail

Team player

Education

Degree or certification

Tools

Microsoft Office

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.We are seeking a Communications Administrative Support Officer to provide administrative and operational support within our Operational Communications department.We are looking to fill one ongoing full-time position and multiple fixed-term full-time positions for a period of up to two years. Consideration will also be given to part-time and casual employment arrangements.These roles operate within a 24/7 environment. One successful applicant will be required to work Monday to Friday during standard business hours, while the remaining positions will work on a rotating roster, which may include morning, afternoon and night shifts of varying or fixed durations.To support effective service delivery, successful applicants will be required to maintain a regular on-site presence at our Burwood East location.While this role includes administrative and coordination responsibilities, it is situated within a frontline emergency services organisation. Employees may, from time to time, be exposed to sensitive information relating to ambulance operations and emergency incidents. Comprehensive wellbeing resources and employee support services are available to promote the health, safety and wellbeing of our people.About the roleReporting to the Communications Centre Lead, responsibilities of this position include, but not limited to:Support ambulance communications operations by monitoring workloads and helping manage resource availabilityAct as a first point of contact, answering calls, responding to routine enquiries, and directing complex matters to the appropriate teamRecord and manage vehicle, equipment, and technical issues, escalating concerns when requiredAssist with staff break management, shift-related activities, and maintaining operational records and reportsProvide administrative support to Duty Managers, including coordinating bookings, maintaining operational information, and assisting with staff recall processesAbout youTo be considered for this position you will possess a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience:Proven customer service experience in a fast-paced, high-pressure environmentStrong verbal and written communication skills with the ability to interact professionally with a range of stakeholdersProficiency in Microsoft Office applications, including Word, Excel, PowerPoint and OutlookHigh level of attention to detail, with the ability to accurately record and manage information while maintaining confidentialityA resilient team player who can work effectively under pressure and is available to work rotating shifts across a 24/7 rosterWorking at Ambulance VictoriaAs a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!Important informationBy applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.The position description can be found on the AV Careers website.How to applyYour application is an integral part of the selection process and should include:Cover letter outlining your experience and interest in the positionCurrent resumeWhen submitting your application, you will be prompted to respond to the following questions:What is your experience in providing administrative support within a large organisation?Describe a situation where you had to prioritise multiple tasks while maintaining a high level of accuracy.What systems and strategies do you use to manage a busy inbox and ensure timely responses to stakeholdersPlease note: Answers are limited to 300 words each and a separate document responding to the key selection criteria is not required.Applications must be submitted by 11.59pm (AEDT) on Wednesday 4 November 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [e-mail] or 03 9840 3653.At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.