Communications Administrative Support Officer - AQM

Victorian Government; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave entitlements

Accrued days off for full time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking an Administration professional for a fixed-term role based in Burwood East. The position reports to the Communications Centre Lead and supports ambulance operations with workload monitoring, calls handling, and coordination of bookings.

You will provide administrative support to Duty Managers, maintain records, and assist with staff recall and shift management in a fast-paced environment.

Qualifications

• Degree or relevant industry certification with experience or equivalent training.
• Proven customer service experience in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• High level of attention to detail with ability to record and manage information confidentially.
• Able to work rotating shifts across a 24/7 roster.

Responsibilities

• Support ambulance communications operations by monitoring workloads and helping manage resource availability.
• Act as a first point of contact, answer calls and respond to routine enquiries, directing complex matters to the appropriate team.
• Record and manage vehicle, equipment, and technical issues, escalating as required.
• Assist with staff break management, shift-related activities, and maintain operational records and reports.
• Provide administrative support to Duty Managers, including coordinating bookings and staff recall processes.

Skills

Customer service

Verbal & written communication

Attention to detail

Team player

Rotating shifts (24/7 roster)

Education

Degree or relevant industry certification

Tools

Microsoft Office

Job description

Work Type: Fixed-term - Full-time or part-time

Salary: Salary not specified

Grade: Grade in advertisement

Occupation: Administration

Reference: AV/1953929

To support effective service delivery, successful applicants will be required to maintain a regular on-site presence at our Burwood East location.

About the role

Reporting to the Communications Centre Lead, responsibilities of this position include, but not limited to:

• Support ambulance communications operations by monitoring workloads and helping manage resource availability
• Act as a first point of contact, answering calls, responding to routine enquiries, and directing complex matters to the appropriate team
• Record and manage vehicle, equipment, and technical issues, escalating concerns when required
• Assist with staff break management, shift-related activities, and maintaining operational records and reports
• Provide administrative support to Duty Managers, including coordinating bookings, maintaining operational information, and assisting with staff recall processes

About you

To be considered for this position you will possess a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience:

• Proven customer service experience in a fast-paced, high-pressure environment
• Strong verbal and written communication skills with the ability to interact professionally with a range of stakeholders
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
• High level of attention to detail, with the ability to accurately record and manage information while maintaining confidentiality
• A resilient team player who can work effectively under pressure and is available to work rotating shifts across a 24/7 roster

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.

Applications close Wednesday 4 November 2026 at 11.59pm