Administrative Support Officer

Ambulance; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave entitlements

Accrued days off for full-time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking an Administrative Support Officer to provide high-level administrative support for the Triage Services Department in Melbourne, with a strong presence in Burwood.

The role covers preparing correspondence, reports, agendas and minutes; coordinating monthly operating reports; and managing procurement and process improvements. Previous secretarial/admin experience in a large organisation is preferred, with strong MS Office skills.

Qualifications

• Substantial experience providing secretarial and administrative support in a large organisation.
• Understanding of meeting protocol with experience in agenda preparation and minute taking.
• Experience with administrative systems, financial software, and Microsoft Office; strong data entry, typing and spreadsheet skills.
• Highly organised with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication with a professional approach.

Responsibilities

• Provide administrative and secretarial support to managers and teams.
• Utilise software to produce and maintain complex documents, reports, presentations and materials.
• Prepare correspondence, reports, agendas and meeting minutes.
• Coordinate and collate monthly/quarterly operating reports.
• Coordinate office procurement including stock requirements, payments, and process improvements.

Skills

Administrative support

Meeting minutes

Data entry

Typing

Spreadsheet skills

Communication

Proactive and adaptable

Tools

Microsoft Office

Financial software

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Administrative Support Officer to provide high-level administrative support for our Triage Services Department. More information about our Triage Services can be viewed here Triage services | ambulance.vic.gov.au This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a strong presence in Burwood.

About the role

• Provide administrative and secretarial support to managers and teams
• Utilise a wide range of software applications to produce and maintain complex documents, reports, presentations, and other business materials, supporting the operational objectives of the Manager Triage Operations/Manager Clinical Triage
• Preparing correspondence, reports, agendas, and meeting minutes
• Coordinate and collate monthly/quarterly operating reports
• Undertake office coordination and procurement including stock requirements of stationery, equipment, and materials, receipt and fulfilment of requests, and processing payments
• Contributing to process improvements and administrative efficiencies

About you

• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
• Demonstrated understanding of meeting protocol with experience in agenda preparation and minute taking
• Demonstrated experience in administrative systems, financial software, and Microsoft Office applications, with strong data entry, typing, and spreadsheet skills
• Highly organised with the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills with a professional approach
• Proactive, adaptable, and solutions-focused in a fast-paced environment

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

• We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.

If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.

For any further queries please contact recruitment via [e-mail] or 03 9840 3653.