Communications Operations Admin Coordinator

Ambulance Victoria; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Personal leave entitlements

Accrued days off for full time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking a Communications Administrative Support Officer in Melbourne to provide administrative and operational support within the Operational Communications department. This ongoing full-time role, with flexibility for fixed-term positions and part-time/casual options, operates in a 24/7 environment from Burwood East.

The role requires a degree or relevant certification, strong customer service, and proficiency in MS Office.

Qualifications

• Degree or relevant industry certification with experience or an equivalent combination of training and experience.
• Proven customer service experience in a fast-paced environment.
• Strong verbal and written communication with diverse stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Willingness to work rotating 24/7 roster.

Responsibilities

• Support ambulance communications operations by monitoring workloads and managing resource availability.
• Act as a first point of contact, answer calls, respond to routine inquiries, and direct complex matters.
• Record and manage vehicle, equipment and technical issues, escalating as needed.
• Assist with staff break management, shift activities and maintaining operational records.
• Provide administrative support to Duty Managers, coordinating bookings and staff recall processes.

Skills

Customer service

Communication skills

MS Office

Attention to detail

Rotating shifts

Education

Degree or certification

Job description

Ambulance Victoria is seeking a Communications Administrative Support Officer in Melbourne to provide administrative and operational support within the Operational Communications department. This ongoing full-time role, with flexibility for fixed-term positions and part-time/casual options, operates in a 24/7 environment from Burwood East.

The role requires a degree or relevant certification, strong customer service, and proficiency in MS Office.