Education Support & Customer Service Officer

NSW Department of Education; Parramatta; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

35-hour week

Superannuation benefits

Flex Leave entitlements

Career progression opportunities

Job summary

The NSW Department of Education in Parramatta is seeking a Customer Service Officer to provide information on apprenticeships, traineeships, and Vocational Education and Training programs while delivering clerical and administrative support to the Regional Centre.

Successful candidates will demonstrate a strong customer service ethic, work within policies and guidelines, and escalate complex matters when needed.

Qualifications

• A valid Working with Children Check.
• Commitment to public education.

Responsibilities

• Assist with providing general information on apprenticeships, traineeships and VET programs and services to customers and the public.
• Provide clerical and administrative support to the Regional Centre.

Skills

Customer service

Attention to detail

Policy compliance

Communication

Aboriginal policy knowledge

Job description

The NSW Department of Education in Parramatta is seeking a Customer Service Officer to provide information on apprenticeships, traineeships, and Vocational Education and Training programs while delivering clerical and administrative support to the Regional Centre.

Successful candidates will demonstrate a strong customer service ethic, work within policies and guidelines, and escalate complex matters when needed.