Customer Service Officer

Department of Education; Parramatta; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

35-hour week

Superannuation benefits

Flex Leave entitlements

Career progression opportunities

Job summary

The NSW Department of Education in Parramatta is seeking a Customer Service Officer to provide information on apprenticeships, traineeships, and Vocational Education and Training programs while delivering clerical and administrative support to the Regional Centre.

Successful candidates will demonstrate a strong customer service ethic, work within policies and guidelines, and escalate complex matters when needed.

Qualifications

• A valid Working with Children Check.
• Commitment to public education.

Responsibilities

• Assist with providing general information on apprenticeships, traineeships and VET programs and services to customers and the public.
• Provide clerical and administrative support to the Regional Centre.

Skills

Customer service

Attention to detail

Policy compliance

Communication

Aboriginal policy knowledge

Job description

Permanent (Ongoing)

Parramatta, NSW, AU, 2150

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 1x Ongoing Full-Time role
• Location: located in Parramatta with flexible working arrangements available,
• Clerk Grade 1/2 salary ranging from $78,000 - $84,799 + 12% super and annual leave loading

About the role

The Customer Service Officer assists with the provision of general information on apprenticeships, traineeships and vocational education and training programs and services, to customers and members of the public and provides clerical and administrative support to the Regional Centre

About you

• Demonstrate a strong customer service ethic and a collaborative approach
• Work confidently in a structured environment, applying policies, procedures and guidelines with sound judgement
• Escalate complex or sensitive matters to a supervisor to support appropriate decision‑making
• Have high attention to detail
• Knowledge of Vocational, Education and Training (VET) is desirable
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check
• Demonstrated understanding of and commitment to the value of public education .

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Monday, 16th of November at 11:59PM.

For role enquiries please contact Noeleen Alchinon on [e-mail] and for recruitment process enquiries please contact Rajaa Nour on [e-mail]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.