Customer Service Officer

Department of Education; Sydney; Ibrido; AUD 78.000 - 85.000; Tempo pieno

Descrizione del lavoro

The NSW Department of Education is the largest provider of public education in Australia, delivering high-quality education to two-thirds of NSW students. The Customer Service Officer role supports information on apprenticeships, traineeships and vocational education, providing clerical support to the Regional Centre in Parramatta with flexible working arrangements.

Successful candidates will undergo pre-employment screening including a National Criminal History Check. Closing date: 16 November.

Competenze

• Strong customer service ethic and collaborative approach.
• Ability to follow policies, procedures and guidelines with sound judgement.
• Escalate complex or sensitive matters to a supervisor to support appropriate decision-making.
• High attention to detail.
• Knowledge of Vocational Education and Training (VET) is desirable.
• Competitive salary sacrificing and employer's contribution to superannuation.
• Flex Leave entitlements, generous holidays & leave conditions.
• Opportunities for advancement and mobility across the Department to support your career growth.

Mansioni

• The Customer Service Officer assists with the provision of general information on apprenticeships, traineeships and vocational education and training programs and services, to customers and members of the public and provides clerical and administrative support to the Regional Centre.
• For further information please click here to view the role description.

Conoscenze

Customer service

Attention to detail

Policy adherence

VET knowledge

Descrizione del lavoro

The NSW Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the NSW Department of Education, please visit https://education.nsw.gov.au/

At the NSW Department of Education , we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• 1x Ongoing Full-Time role
• Location: located in Parramatta with flexible working arrangements available,
• Clerk Grade 1/2 salary ranging from $78,000 - $84,799 + 12% super and annual leave loading

About the role

The Customer Service Officer assists with the provision of general information on apprenticeships, traineeships and vocational education and training programs and services, to customers and members of the public and provides clerical and administrative support to the Regional Centre

For further information please click here to view the role description

About you

• Demonstrate a strong customer service ethic and a collaborative approach
• Work confidently in a structured environment, applying policies, procedures and guidelines with sound judgement
• Escalate complex or sensitive matters to a supervisor to support appropriate decision-making
• Have high attention to detail
• Knowledge of Vocational, Education and Training (VET) is desirable
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Monday, 16th of November at 11:59PM.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage .

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.