Education Desktop Support Specialist (Onsite)

Centorrino Technologies Pty Ltd.; Northern Territory; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training opportunities

Tech discounts

Personal IT equipment access

Job summary

Centorrino Technologies Pty Ltd is seeking a Desktop Support Officer to provide onsite IT support in Howard Springs. You will manage Macs, PCs, tablets, server systems, network infrastructure and voice platforms, coordinating with specialist teams for complex issues.

The role emphasizes customer service excellence, clear communication, documentation, and collaboration with colleagues to improve processes and outcomes for Education Sector customers.

Responsibilities

• Take ownership of day-to-day technology issues and deal with external 3rd party organisations
• Ensure documentation and procedures are always up to date
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer
• Be personable with end-users developing a friendly bond with customers
• Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one
• Take ownership of day-to-day technology issues and deal with external 3rd party organisations
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer

Job description

Centorrino Technologies Pty Ltd is seeking a Desktop Support Officer to provide onsite IT support in Howard Springs. You will manage Macs, PCs, tablets, server systems, network infrastructure and voice platforms, coordinating with specialist teams for complex issues.

The role emphasizes customer service excellence, clear communication, documentation, and collaboration with colleagues to improve processes and outcomes for Education Sector customers.