On-Site IT Support Pro for Education Tech & Growth

Centorrino Technologies Pty Ltd.; Kew; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment access

Team events

Job summary

Centorrino Technologies Pty Ltd in Kew is seeking a dedicated Desktop Support Officer to join our embedded education team for on-site technical assistance in educational settings. You will support Macs, PCs, tablets, servers, and network infrastructure while collaborating with specialist teams and maintaining a positive customer-facing approach.

This permanent role emphasizes documentation, process improvement, and proactive problem solving to ensure smooth operations and excellent student and

Qualifications

• Experience delivering on-site technical support in education sector.
• Comfort working with Macs, PCs, tablets, servers, network infrastructure.
• Ability to document processes and collaborate with teams.
• Willingness to stay back late or adjust schedules.

Responsibilities

• Ensure the smooth day-to-day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine processes that require improvement.
• Seek customer feedback and continuously improve results.
• Identify problems without existing processes and develop one.
• Ensure documentation and procedures are up to date.
• Take ownership of day-to-day technology issues and liaise with external 3rd parties.
• Collaborate with peers across teams to ensure a successful customer outcome.

Skills

Customer service

Tech troubleshooting

Communication skills

Adaptability

Learning mindset

Written communication

Tools

Macs

PCs

Job description

Centorrino Technologies Pty Ltd in Kew is seeking a dedicated Desktop Support Officer to join our embedded education team for on-site technical assistance in educational settings. You will support Macs, PCs, tablets, servers, and network infrastructure while collaborating with specialist teams and maintaining a positive customer-facing approach.

This permanent role emphasizes documentation, process improvement, and proactive problem solving to ensure smooth operations and excellent student and