Melbourne Desktop Support Specialist

Centorrino Technologies; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Tech equipment provided

Staff discounts

Job summary

Centorrino Technologies in Melbourne seeks a friendly Desktop Support Officer to assist staff with Mac and PC issues, tablet devices, server systems, network infrastructure, and voice platforms. You will work with cross-functional teams to resolve incidents and implement improvements.

You'll thrive on helping users, documenting processes, and learning new technologies in a collaborative, supportive environment that values ongoing training and career development.

Qualifications

• A passion for providing exceptional customer service.
• Willingness to learn new technology solutions and concepts to assist staff.
• Effective communication when troubleshooting issues and explaining solutions.
• Positive attitude and can-do mindset to help others.
• Strong verbal and written communication for diverse stakeholders.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Build rapport with end-users and provide friendly support.
• Collaborate with colleagues to improve processes and efficiency.
• Seek feedback and implement improvements to support metrics.
• Document and update procedures; own day-to-day technology issues.
• Coordinate with external vendors as needed; liaise across teams.

Skills

Customer service

Troubleshooting

Communication

Learning mindset

Team collaboration

Tools

Windows OS

Mac OS

Networking basics

Job description

Centorrino Technologies in Melbourne seeks a friendly Desktop Support Officer to assist staff with Mac and PC issues, tablet devices, server systems, network infrastructure, and voice platforms. You will work with cross-functional teams to resolve incidents and implement improvements.

You'll thrive on helping users, documenting processes, and learning new technologies in a collaborative, supportive environment that values ongoing training and career development.