Onsite IT Support Specialist — Education Tech

Centorrino Technologies Pty Ltd.; Northern Territory; On-site; AUD 65,000 - 75,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to join our embedded education team in Howard Springs, NT.

You will deliver on-site technical support across Macs, PCs, tablets, servers, and network platforms for customers in the Education Sector, coordinating with specialist teams when needed. Fluent in clear communication with end-users, you’ll troubleshoot issues, document processes, and help improve support workflows.

Qualifications

• A passion for providing exceptional customer service.
• Willing to learn new technology solutions and concepts.
• Strong verbal and written communication skills.
• Ability to stay calm and articulate while troubleshooting.
• Flexible to handle unusual situations and adjust schedules.

Responsibilities

• Ensure the smooth day-to-day operations of the customers' operations.
• Be personable with end-users, developing a friendly bond with customers.
• Collaborate with colleagues to improve processes or handle tasks more efficiently.
• Seek customer feedback and continually improve results.
• Identify issues without existing processes and develop solutions with peers.
• Ensure documentation and procedures are up to date.
• Take ownership of day-to-day technology issues and liaise with external vendors.
• Collaborate across teams to ensure successful customer outcomes.

Skills

Customer service

Macs & PCs

Troubleshooting

Communication

Team collaboration

Adaptability

Tools

Macs & PCs

Tablets

Servers

Network infrastructure

Voice platforms

Job description

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to join our embedded education team in Howard Springs, NT.

You will deliver on-site technical support across Macs, PCs, tablets, servers, and network platforms for customers in the Education Sector, coordinating with specialist teams when needed. Fluent in clear communication with end-users, you’ll troubleshoot issues, document processes, and help improve support workflows.