Dynamic Service Dispatch & Coordination Specialist

MCG (Aust) Pty Ltd; Greater Dandenong; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Collaborative team environment

Training and development opportunities

Competitive salary

Job summary

MCG (Aust) Pty Ltd is seeking a competent Service Coordinator to manage daily service operations, coordinate technicians and subcontractors, and serve as the main customer contact. Strong organisational, communication and multitasking skills are essential to meet service targets.

You will handle requests, schedule work, prepare quotations, and ensure timely updates and accurate service tickets, contributing to safe, efficient field service delivery.

Qualifications

• Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment.
• Strong communication and customer service skills, with the ability to translate technical information into client-friendly language.
• Demonstrated experience in dispatching, scheduling, or service coordination.
• Excellent organisational and time management skills with the ability to prioritise and multitask.
• High attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office and service management systems.
• A proactive, solutions-oriented mindset and strong problem-solving skills.
• A collaborative team player who thrives in a fast-paced environment.

Responsibilities

• Manage and prioritise incoming service requests.
• Schedule and assign jobs to technicians based on availability and skill set.
• Coordinate daily activities of service technicians and subcontractors.
• Answer and follow up incoming phone calls and monitor the service inbox.
• Communicate professionally with customers, providing timely updates.
• Create, track, and close service tickets accurately.
• Create service jobs and quotations.
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement.
• Plan and allocate resources to meet KPIs.
• Coordinate breakdown responses and preventative maintenance services.
• Liaise with customers to schedule maintenance work.
• Review subcontractor invoices.
• Book travel and accommodation for service staff.
• Ensure workshop machines are clearly identified and tracked.
• Process incoming goods and link them to relevant service jobs.
• Ensure after-hours call coverage is maintained.
• Collaborate closely with the technical team to maintain workflow efficiency.
• Ensure safe working practices and procedures are followed at all times.
• Support a strong commitment to exceptional customer service delivery.

Skills

Administrative experience

Customer service

Dispatching / Scheduling

Time management

Detail oriented

MS Office

Problem solving

Team collaboration

Tools

Service management systems

Job description

MCG (Aust) Pty Ltd is seeking a competent Service Coordinator to manage daily service operations, coordinate technicians and subcontractors, and serve as the main customer contact. Strong organisational, communication and multitasking skills are essential to meet service targets.

You will handle requests, schedule work, prepare quotations, and ensure timely updates and accurate service tickets, contributing to safe, efficient field service delivery.