Field Services Dispatch Specialist

Cubic Group; Parramatta; On-site; AUD 60,000 - 80,000; Full time

Job summary

Cubic Transportation Systems in New South Wales is seeking a Field Dispatch Coordinator to coordinate field technicians and resources for efficient service delivery and to help meet contractual KPI/SLA targets.

You will schedule and dispatch staff across the Sydney basin, monitor SLAs, and communicate with customers on progress and changes. The role requires strong organizational skills and ITSM familiarity.

Qualifications

• 12+ months experience in a dispatch coordination environment
• Strong interpersonal and communication skills
• Typing for accurate service-request entry
• Good geographical knowledge of the service area (Sydney basin)

Responsibilities

• Coordinate dispatch of field services personnel with Field Services Supervisors
• Schedule and dispatch staff to locations ensuring SLAs are met
• Manage preventative maintenance distributions in line with monthly schedules
• Log requests in the ITSM system and escalate when needed
• Maintain clear communication with customers on progress and changes
• Ensure data accuracy for fault management, maintenance, and reporting

Skills

Dispatch coordination

Customer service

Communication

ITSM knowledge

Geography knowledge

Tools

MS Office

Job description

Cubic Transportation Systems in New South Wales is seeking a Field Dispatch Coordinator to coordinate field technicians and resources for efficient service delivery and to help meet contractual KPI/SLA targets.

You will schedule and dispatch staff across the Sydney basin, monitor SLAs, and communicate with customers on progress and changes. The role requires strong organizational skills and ITSM familiarity.