Field Dispatch & Operations Coordinator

2094 Cubic Transportation Systems (Australia) Pty Limited; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cubic Transportation Systems in Australia is seeking a Field Dispatch Coordinator to coordinate field technicians and resources to meet SLA targets and KPIs.

You will work with Field Services Supervisors to schedule, dispatch, and monitor maintenance tasks, ensuring timely responses and effective communication with customers.

This role requires dispatch experience, strong communication, and a good understanding of the Sydney basin service area.

Qualifications

• At least 12 months experience in a dispatch coordination environment.
• Interpersonal skills, such as telephone skills, communication, listening and customer focus.
• Typing skills to ensure quick and accurate entry of service request details.
• Strong technical awareness to match resources to issues.
• A good geographical knowledge of the Sydney basin and surrounding districts.
• Excellent customer service skills and well developed communication.

Responsibilities

• Coordinate dispatch of field services personnel with supervisors.
• Schedule and dispatch to locations per customer requests and SLAs.
• Ensure preventative maintenance jobs align with monthly schedules and SLAs.
• Monitor progress and escalate to meet service targets and KPIs.
• Log requests in ITSM system and allocate to 2nd/3rd level teams.
• Communicate with customers about progress and outages.

Skills

Dispatch coordination

Interpersonal skills

Typing skills

Technical awareness

Geographical knowledge

Customer service

Tools

Microsoft Office

ITSM system

Job description

Cubic Transportation Systems in Australia is seeking a Field Dispatch Coordinator to coordinate field technicians and resources to meet SLA targets and KPIs.

You will work with Field Services Supervisors to schedule, dispatch, and monitor maintenance tasks, ensuring timely responses and effective communication with customers.

This role requires dispatch experience, strong communication, and a good understanding of the Sydney basin service area.