Dynamic Service Coordinator for Tech Support

Morgan Consulting; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full-time role

Training opportunities

Collaborative team

Job summary

Morgan Consulting is seeking a Service Coordinator in Melbourne to manage incoming service requests, schedule technicians and subcontractors, and serve as the main contact for customers. The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment.

You will collaborate with technical teams, track service tickets, and ensure safety and service standards are met.

Qualifications

• Proven experience coordinating service operations or administrative tasks.
• Strong communication and customer service skills with ability to translate technical information for clients.
• Experience in dispatching, scheduling, or coordinating field teams.
• Excellent organisational and time-management abilities with multitasking capability.
• Attention to detail and maintaining accurate records.
• Proficiency in MS Office and service management software.
• Proactive, solutions-oriented mindset and strong teamwork.

Responsibilities

• Manage and prioritise incoming service requests.
• Schedule and assign jobs to technicians based on availability and skill set.
• Coordinate daily activities of service technicians and subcontractors.
• Answer and follow up incoming calls and monitor the service inbox.
• Communicate professionally with customers, providing timely updates.
• Create, track, and close service tickets accurately.
• Create service jobs and quotations.
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement.
• Plan and allocate resources to meet KPIs.
• Coordinate breakdown responses and preventative maintenance services.
• Liaise with customers to schedule validation and preventative maintenance work.
• Review subcontractor invoices.
• Book travel and accommodation for service staff.
• Ensure workshop machines are clearly identified and tracked.
• Process incoming goods and link them to relevant service jobs.
• Ensure after-hours call coverage is maintained.
• Collaborate with the technical team to maintain workflow efficiency.
• Ensure safe working practices and procedures are followed.

Skills

Administrative experience

Customer service

Dispatching

Scheduling

Organisational skills

MS Office

Service coordination

Problem solving

Team collaboration

Tools

Service management systems

CRM systems

Microsoft Office Suite

Job description

Morgan Consulting is seeking a Service Coordinator in Melbourne to manage incoming service requests, schedule technicians and subcontractors, and serve as the main contact for customers. The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment.

You will collaborate with technical teams, track service tickets, and ensure safety and service standards are met.