Client Service & Dispatch Coordinator

eManaged; Mildura; On-site; AUD 65,000 - 90,000; Full time

Job summary

eManaged is seeking a Service Coordinator in Mildura, VIC. You will be the front-line contact for clients, logging and prioritising requests while coordinating with technicians and scheduling onsite visits.

You will also handle procurement, assist with project logistics and contribute to monthly billing. This coordination role does not require hands-on technical IT work; the goal is to ensure requests reach the right person with the right priority and information, enabling smooth service

Qualifications

• Two years' experience in customer service, service coordination, dispatch, scheduling or a similar role.
• Excellent communication and organizational skills.
• Ability to follow established processes and improve where possible.
• Strong computer literacy and capability to learn new systems.

Responsibilities

• Be the first point of contact for clients via phone and email.
• Log, prioritise and track requests; coordinate with technicians and schedule onsite visits.
• Manage procurement tasks: quotes, orders, deliveries and returns.
• Support Professional Services with project logistics and client communication.
• Prepare information for monthly client billing and assist with administration.

Skills

Communication

Customer service

Organization

Attention to detail

IT literacy

Proactive

Teamwork

Education

Business administration

Tools

Autotask

Job description

eManaged is seeking a Service Coordinator in Mildura, VIC. You will be the front-line contact for clients, logging and prioritising requests while coordinating with technicians and scheduling onsite visits.

You will also handle procurement, assist with project logistics and contribute to monthly billing. This coordination role does not require hands-on technical IT work; the goal is to ensure requests reach the right person with the right priority and information, enabling smooth service