Service Coordinator: Dispatch & Customer Support

Morgan Consulting Idibu; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Stable, full-time role within a growth

Supportive and collaborative team

Opportunity to work with technicals &/

Ongoing training and development

Competitive salary commensurate with经验

Job summary

Morgan Consulting Idibu is seeking a Service Coordinator to support service operations in Melbourne. You will manage incoming service requests, schedule technicians, dispatch work, and serve as a primary contact for customers.

The role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment. This on-site position offers training and development opportunities.

Qualifications

• Proven experience as an administrative assistant or service coordinator
• Strong communication and customer service skills
• Experience in dispatching, scheduling, or service coordination
• Excellent organisational and time management skills

Responsibilities

• Manage and prioritise incoming service requests
• Schedule and assign jobs to technicians based on availability and skill set
• Coordinate daily activities of service technicians and subcontractors
• Answer and follow up incoming phone calls and monitor the service inbox
• Communicate professionally with customers, providing timely updates
• Create, track, and close service tickets accurately
• Create service jobs and quotations
• Schedule jobs in technicians’ calendars and coordinate subcontractor engagement
• Plan and allocate resources to meet KPIs
• Coordinate breakdown responses and preventative maintenance services
• Liaise with customers to schedule validation and preventative maintenance work
• Review subcontractor invoices
• Book travel and accommodation for service staff
• Ensure workshop machines are clearly identified and tracked
• Process incoming goods and link them to relevant service jobs
• Ensure after-hours call coverage is maintained
• Collaborate with the technical team to maintain workflow efficiency
• Ensure safe working practices are followed
• Support a strong commitment to exceptional customer service delivery

Skills

Administrative support

Customer service

Dispatching / scheduling

Time management

Attention to detail

Tools

Microsoft Office

Service management systems

Job description

Morgan Consulting Idibu is seeking a Service Coordinator to support service operations in Melbourne. You will manage incoming service requests, schedule technicians, dispatch work, and serve as a primary contact for customers.

The role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment. This on-site position offers training and development opportunities.