Technical Warranty & SAP Support Specialist

Morgan Consulting Idibu; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Positive and collaborative work enviro

Job summary

Morgan Consulting is seeking a Technical Customer Support Representative in Melbourne to uphold best practices in technical customer support and manage administrative inquiries. You will handle warranty information, data entry, and SAP warranty orders, while guiding service contractors and assisting in testing.

The role requires strong communication, attention to detail, and the ability to prioritise multiple tasks in a fast-paced environment.

Qualifications

• Minimum 3 years of technical customer service experience.
• Strong verbal and written communication abilities.
• Great attention to detail and ability to manage multiple tasks.
• Experience with SAP ERP is preferred.

Responsibilities

• Understand and communicate product warranty information to customers and stakeholders.
• Timely data entry of service jobs into the warranty system.
• Assist customers and service agents with technical queries by phone and email.
• Follow up on open warranty jobs to ensure timely completion.
• Manage warranty orders through the SAP system.
• Maintain updates of internal and external contact records.
• Identify opportunities for improvement and report them.
• Direct service contractors and assist in product testing/fault finding.
• Schedule in-field technicians and process service agent invoices.
• Conduct customer feedback surveys to assess service satisfaction.

Skills

Technical customer service

Communication skills

Attention to detail

Prioritization skills

ACCC consumer guarantee knowledge

Pool/pump industry knowledge

Tools

SAP ERP

Microsoft Office

Job description

Morgan Consulting is seeking a Technical Customer Support Representative in Melbourne to uphold best practices in technical customer support and manage administrative inquiries. You will handle warranty information, data entry, and SAP warranty orders, while guiding service contractors and assisting in testing.

The role requires strong communication, attention to detail, and the ability to prioritise multiple tasks in a fast-paced environment.