Dynamic Service Coordinator and Customer Experience

Assa Abloy Ab

Melbourne

On-site

AUD 65,000 - 85,000

Full time

2 days ago

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Job summary

ASSA ABLOY Entrance Systems in Melbourne is seeking a proactive Service Co-ordinator to organise technicians, subcontractors and a busy service operation. You’ll balance planned maintenance, emergencies and customer requests while ensuring resources are deployed effectively and service commitments are met.

You will work closely with operational leaders to deliver outstanding customer experiences and contribute to the growth of our service business.

Qualifications

Previous experience in service coordination, scheduling, logistics or a similar customer-focused operations role.
Strong planning and organisational skills.
Exceptional communication and relationship-building abilities.
A commitment to delivering outstanding customer service.
Confidence working across multiple systems and priorities simultaneously.
High attention to detail and strong administrative capability.
A positive, team-oriented attitude with a willingness to learn.

Responsibilities

Scheduling and coordinating Service Technicians and subcontractors.
Managing planned maintenance programs, emergency breakdowns and customer service requests.
Liaising with customers regarding service timeframes and job updates.
Supporting key accounts and coordinating upgrades and service works.
Maintaining accurate job and customer records within our service systems.
Assisting with invoicing, purchase orders and administrative functions.
Supporting operational leaders to maximise service productivity and efficiency.