Service & Installation Manager - Windows & Doors

Accent Aluminium Windows and Doors; Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Accent Aluminium Windows and Doors in Bayswater North VIC is seeking a Service and Installation Coordinator to oversee service and installation operations. You will schedule jobs, coordinate installation teams and service visits, and liaise with customers and internal teams to ensure efficient, safe and high-quality outcomes.

The role requires strong organisation, communication and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive

Formación

• Proven experience in service coordination, installation coordination or scheduling within manufacturing/building products.
• Excellent organisation and time management to handle multiple jobs simultaneously.
• Strong communication skills with customers, installers and internal teams.

Responsabilidades

• Coordinate and manage incoming service requests and bookings via phone and email.
• Schedule installation teams and service technicians for site visits.
• Communicate with customers regarding appointments, progress and changes or delays.
• Liaise with customers, installers, production, dispatch and other departments to ensure smooth workflow.
• Coordinate availability of products, parts and materials for installation and service jobs.
• Monitor job progress and follow up on outstanding installations and service requests.
• Identify scheduling issues and opportunities for process improvements.
• Ensure effective communication between teams to support timely job completion.

Conocimientos

Organised

Scheduling

Customer service

Communication

Problem-solving

Descripción del empleo

Accent Aluminium Windows and Doors in Bayswater North VIC is seeking a Service and Installation Coordinator to oversee service and installation operations. You will schedule jobs, coordinate installation teams and service visits, and liaise with customers and internal teams to ensure efficient, safe and high-quality outcomes.

The role requires strong organisation, communication and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive