Customer Service & Admin Coordinator – Service Operations

Access Hardware; Melbourne; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Supportive and collaborative culture

Career progression opportunities

Employee recognition programs and perѕ

Employee Assistance Program (EAP) for你

Descrizione del lavoro

Access Hardware in Melbourne is seeking a Customer Service & Administration Coordinator to support customers, coordinate service activities, manage invoicing, and help deliver exceptional customer experiences from start to finish.

In this hands-on role you will handle inquiries, schedule technicians, prepare quotes, maintain ERP records, and contribute to process improvements. A strong sense of organization, communication, and teamwork will help you thrive.

Competenze

• Experience in customer service, administration or service coordination.
• Strong communication and interpersonal skills.
• High attention to detail and proficiency with Microsoft Office.

Mansioni

• Respond to customer sales, accounts and workshop enquiries by phone and email.
• Schedule and coordinate service technicians and subcontractors.
• Process service invoices accurately and on time.
• Prepare quotes and administrative documentation.
• Maintain ERP and service systems records.
• Manage customer portals and service requests.
• Support process improvement initiatives.

Conoscenze

Customer service

Administration

Service coordination

Communication

Microsoft Office

Strumenti

ERP system

Service management tools

Descrizione del lavoro

Access Hardware in Melbourne is seeking a Customer Service & Administration Coordinator to support customers, coordinate service activities, manage invoicing, and help deliver exceptional customer experiences from start to finish.

In this hands-on role you will handle inquiries, schedule technicians, prepare quotes, maintain ERP records, and contribute to process improvements. A strong sense of organization, communication, and teamwork will help you thrive.