Sales & Customer Service Coordinator | Busy Melbourne Role

My Security Door; Melbourne; Presencial; AUD 50.000 - 70.000; Jornada completa

Descripción de la vacante

My Security Door in Melbourne is seeking a hands-on Sales and Customer Service Coordinator to handle calls, quotes and appointment bookings for our in-home sales team. You will respond to enquiries, provide pricing, and guide customers through options to help close sales.

Based in Epping, this full-time role involves fast-paced phone work, email updates and coordinating with scheduling to keep appointments flowing. Strong communication, initiative and customer-focus are essential for success.

Formación

• Hands-on, fast-paced sales and customer service role.
• Respond to inquiries, provide quotes and book appointments.
• Maintain customer records and coordinate with the sales team.
• Prior experience in a busy service environment is useful but not essential.

Responsabilidades

• Answer incoming customer calls and be a friendly, professional first point of contact.
• Respond to website inquiries, emails and requests for quotes.
• Provide indicative pricing and prepare straightforward quotes for customers.
• Book appointments for the in-home sales team and keep schedules full.
• Update customer details and notes in our systems.
• Work closely with our sales and scheduling teams to keep things running smoothly.

Conocimientos

Phone-based sales

Customer service

Lead qualification

Appointment setting

Descripción del empleo

My Security Door in Melbourne is seeking a hands-on Sales and Customer Service Coordinator to handle calls, quotes and appointment bookings for our in-home sales team. You will respond to enquiries, provide pricing, and guide customers through options to help close sales.

Based in Epping, this full-time role involves fast-paced phone work, email updates and coordinating with scheduling to keep appointments flowing. Strong communication, initiative and customer-focus are essential for success.