Service Co-Ordinator

Assa Abloy Ab; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

ASSA ABLOY Entrance Systems in Melbourne is seeking a proactive Service Co-ordinator to organise technicians, subcontractors and a busy service operation. You’ll balance planned maintenance, emergencies and customer requests while ensuring resources are deployed effectively and service commitments are met.

You will work closely with operational leaders to deliver outstanding customer experiences and contribute to the growth of our service business.

Qualifications

• Previous experience in service coordination, scheduling, logistics or a similar customer-focused operations role.
• Strong planning and organisational skills.
• Exceptional communication and relationship-building abilities.
• A commitment to delivering outstanding customer service.
• Confidence working across multiple systems and priorities simultaneously.
• High attention to detail and strong administrative capability.
• A positive, team-oriented attitude with a willingness to learn.

Responsibilities

• Scheduling and coordinating Service Technicians and subcontractors.
• Managing planned maintenance programs, emergency breakdowns and customer service requests.
• Liaising with customers regarding service timeframes and job updates.
• Supporting key accounts and coordinating upgrades and service works.
• Maintaining accurate job and customer records within our service systems.
• Assisting with invoicing, purchase orders and administrative functions.
• Supporting operational leaders to maximise service productivity and efficiency.

Skills

Service coordination

Scheduling

Logistics

Customer service

Planning

Communication

Relationship-building

Attention to detail

Administration

Team player

Job description

Are you a highly organised problem solver who thrives in a fast-paced environment? Do you enjoy coordinating people, managing priorities and delivering exceptional customer service?

At ASSA ABLOY Entrance Systems, we're looking for a proactive and customer-focused Service Co-Ordinator to join our growing service team. This is a critical role that sits at the heart of our operations, ensuring technicians, subcontractors and customers remain connected while service delivery runs smoothly and efficiently.

About the Role

No two days are the same.

As our Service Co-Ordinator, you'll be responsible for coordinating technicians and subcontractors across a busy service operation. You'll balance planned maintenance, emergency breakdowns, quoted works and customer requests while ensuring resources are deployed effectively and service commitments are met.

Working closely with operational leaders, you'll play a key role in delivering outstanding customer experiences and supporting the continued growth of our business.

What You'll Be Doing

• Scheduling and coordinating Service Technicians and subcontractors.

• Managing planned maintenance programs, emergency breakdowns and customer service requests.

• Liaising with customers regarding service timeframes and job updates.

• Supporting key accounts and coordinating upgrades and service works.

• Maintaining accurate job and customer records within our service systems.

• Assisting with invoicing, purchase orders and administrative functions.

• Supporting operational leaders to maximise service productivity and efficiency.

What We’re Looking For

You are someone who remains calm under pressure, enjoys solving problems and takes ownership of delivering outcomes.

Ideally, you’ll bring:

• Previous experience in service coordination, scheduling, logistics or a similar customer-focused operations role.

• Strong planning and organisational skills.

• Exceptional communication and relationship-building abilities.

• A commitment to delivering outstanding customer service.

• Confidence working across multiple systems and priorities simultaneously.

• High attention to detail and strong administrative capability.

• A positive, team-oriented attitude with a willingness to learn.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, you’ll be joining a global industry leader where your work directly contributes to customer satisfaction and operational success.

We offer:

• A supportive and collaborative team environment.

• Career development opportunities within a global organisation.

• Ongoing training and development.

• A diverse and rewarding role where every day is different.

• The opportunity to make a real impact within a growing service business.

The Person We Want

You're the person others rely on when things get busy.

You can juggle competing priorities, communicate with confidence, and find practical solutions when challenges arise. You enjoy building relationships, keeping things organised and ensuring customers receive exceptional service every time.