Dynamic Office Coordinator - Training, Growth & Impact

seek.com.au; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid industry certification

Job summary

seek.com.au is seeking an Office Coordinator in Melbourne to handle calls, set up jobs, coordinate technicians, and keep clients updated through emergencies. You’ll play a central role in keeping the office running and ensuring invoices are processed accurately.

You’ll work with our leadership team and field staff, gaining exposure to insurance restoration workflows and customer service excellence. Monday–Friday, with training provided and room to grow within a growing business.

Qualifications

• Experience in a busy admin, reception, customer service or scheduling role.
• Friendly and calm on the phone, even when callers are stressed.
• Organised and thorough, able to finish what you start.
• Able to learn new software and systems quickly.
• Pride in doing things properly and following through.

Responsibilities

• Answer calls and emails from homeowners, insurers and builders.
• Set up new jobs in our system and book technicians and equipment.
• Re-plan the day when emergencies come in.
• Keep customers updated so they know what's happening.
• Prepare paperwork, reports, photos and quotes for clients.
• Raise invoices and follow up payments.
• Keep the office running smoothly.

Skills

Admin / reception

Customer service

Organisational skills

Clear email writing

Willingness to learn software

Tools

Booking system

Invoicing software

Job description

seek.com.au is seeking an Office Coordinator in Melbourne to handle calls, set up jobs, coordinate technicians, and keep clients updated through emergencies. You’ll play a central role in keeping the office running and ensuring invoices are processed accurately.

You’ll work with our leadership team and field staff, gaining exposure to insurance restoration workflows and customer service excellence. Monday–Friday, with training provided and room to grow within a growing business.