Office Coordinator – Full Training Provided

Private Advertiser; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Private Advertiser is seeking an Office Coordinator to join our Melbourne team. This role provides full training and supports the execution of admin tasks, scheduling, and communications with homeowners, insurers and trades.

You will start by learning our processes, set up jobs, coordinate technicians, and keep everyone informed from start to finish. This is a hands-on role with real responsibility and room to grow as the business expands in Melbourne.

Qualifications

• Experience in a busy admin, reception, customer service or scheduling role.
• Friendly and calm on the phone.
• Organised and able to finish tasks.
• Comfortable learning new software.

Responsibilities

• Answer calls and emails from homeowners, insurers and builders
• Set up new jobs in our system and book technicians
• Re-plan the day when an emergency comes in
• Keep customers updated on progress
• Prepare reports, photos and quotes for clients
• Raise invoices and follow up payments
• Keep the office running smoothly

Skills

Administration

Reception

Customer service

Scheduling

Job description

Office Coordinator - Full Training Provided

When someone's laundry floods, the first person they deal with is you. You'll take the call, set up the job, organise a technician, and keep everyone in the loop until the job is done and paid. That means the homeowner, the insurer and our crew. No two days are the same, and you'll finish each one knowing you've helped someone through a stressful week. You'll be supported by our Leadership Team, and work closely with our technicians and crews.

Key responsibilities

Answer calls and emails from homeowners, insurers and builders

Set up new jobs in our system and book technicians and equipment

Re-plan the day when an emergency comes in

Keep customers updated so they always know what's happening

Prepare paperwork such as reports, photos and quotes, and send them to clients

Raise invoices and follow up payments

Keep the office running smoothly

About you

Have experience in a busy admin, reception, customer service, hospitality or scheduling role

Are friendly and calm on the phone, even when the caller isn't

Like being organised and get satisfaction from finishing what you start

Write a clear, professional email

Are comfortable learning new software

Turn up, follow through and take pride in doing things properly

About us

We help people get their homes and businesses back after water damage, mould, fire and smoke. We work for insurers, builders and property owners across Melbourne from our base in Carrum Downs. We're a new business built on over 20 years experience in insurance restoration. We're building this business properly from day one, with the right equipment, the right training and good people.

Monday to Friday, business hours

Free parking, close to EastLink and Peninsula Link

Laptop and phone provided

Your first two weeks include time out on jobs with our technicians, so you see what actually happens on site

Paid industry certification

A real say in how a growing business runs, with room to grow alongside it