Customer Success & Office Admin Coordinator

Site Demolition Pty; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Direct involvement in growing business

Shape systems and processes

Supportive, no-nonsense team

Zusammenfassung

Site Demolition Pty is seeking an organised Office Administrator who can also own the customer experience from first enquiry through to job completion. You’ll work with the director and operations team, using HubSpot and Microsoft 365 to keep everything running smoothly.

This role blends admin with customer success and offers opportunity to shape systems in a growing NSW demolition business. You’ll manage inquiries, quotes, scheduling, CRM updates, and post-job follow-ups while supporting

Qualifikationen

• Experience in office administration, customer service, or customer success.
• Comfortable with technology — CRM systems (HubSpot preferred), Microsoft 365, and digital tools.
• Strong written and verbal communication skills.
• Highly organised, reliable, and able to juggle multiple tasks.
• Proactive approach — you spot issues and follow through without being asked.

Aufgaben

• Manage incoming enquiries, emails, and phone calls.
• Coordinate quotes, job scheduling, and client communications.
• Maintain the CRM (HubSpot) — logging interactions, updating job stages, and following up.
• Handle customer success touchpoints: progress updates, issue resolution, and post-job follow-ups.
• Prepare and manage documents, compliance paperwork, and basic invoicing support.
• Support day-to-day office operations and keep systems organised.

Kenntnisse

Office administration

Customer service

CRM (HubSpot)

Communication skills

Organization

Tools

HubSpot

Microsoft 365

Jobbeschreibung

Site Demolition Pty is seeking an organised Office Administrator who can also own the customer experience from first enquiry through to job completion. You’ll work with the director and operations team, using HubSpot and Microsoft 365 to keep everything running smoothly.

This role blends admin with customer success and offers opportunity to shape systems in a growing NSW demolition business. You’ll manage inquiries, quotes, scheduling, CRM updates, and post-job follow-ups while supporting