Dynamic Home Care Scheduler for Rostering Impact (Hybrid)

BaptistCare NSW & ACT; Sydney; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health & wellness benefits

Professional development opportunities

Hybrid working (one day in office)

Laptop and mobile provided

Salary packaging options

Supportive team culture

Résumé du poste

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate customer services with care workers, ensuring rosters meet needs and compliance requirements. You will work closely with Care Facilitators to confirm appointments and respond to queries.

The role emphasizes accurate data management, strong organisation, and a client-focused approach, with a Monday–Friday 7.30am–3.30pm schedule and office location at Macquarie Park.

Qualifications

• Excellent organisational and time management skills.
• Strong communication abilities, both verbal and written.
• Ability to work under pressure and juggle competing priorities.
• Familiarity with scheduling software or willingness to learn.
• Positive attitude and ability to problem-solve.
• Understand and value BaptistCare's Christian identity.
• Previous experience in a service scheduling, administration, or customer service role (desirable).
• Knowledge of Home Care programs and funding (desirable).

Responsabilités

• Schedule and allocate customer services to care workers based on each customer's individual care needs, worker suitability and availability.
• Work closely with Care Facilitators to develop rosters that meet customer needs and comply with the BaptistCare Enterprise Agreement. Confirm service appointments with customers and respond to scheduling queries.
• Maintain accurate customer information, service details and relevant care attributes.

Connaissances

Organisational skills

Communication

Pressure management

Scheduling software

Problem-solving

Christian identity awareness

Scheduling/ admin experience

Home Care knowledge

Outils

Scheduling software

Description du poste

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate customer services with care workers, ensuring rosters meet needs and compliance requirements. You will work closely with Care Facilitators to confirm appointments and respond to queries.

The role emphasizes accurate data management, strong organisation, and a client-focused approach, with a Monday–Friday 7.30am–3.30pm schedule and office location at Macquarie Park.