Dynamic Customer Care Specialist – After-Sales & SAP SD

Hafele; Greater Dandenong; On-site; AUD 65,000 - 75,000; Full time

Job summary

Häfele in Australia is seeking an experienced Customer Care team member to join our Dandenong South operations. You will be involved in all aspects of after-sales support, from resolving customer concerns and coordinating warranty claims to arranging services and ensuring timely outcomes.

You’ll coordinate credit claims nationally, managing review, authorisation, processing and follow-up to ensure accuracy and adherence to timeframes, in a busy international, family-owned environment.

Qualifications

• Proactive and solutions-focused approach.
• Excellent communication and relationship-building skills.
• Confident in handling customer enquiries and resolving problems.
• Professional and engaging telephone manner.
• Previous customer service experience, preferably within a busy environment.
• SAP SD module experience is essential.

Responsibilities

• Resolve customer concerns and coordinate warranty claims.
• Arrange services and ensure customers receive timely outcomes.
• Coordinate credit claims nationally, reviewing, authorising, processing and follow-up.

Skills

SAP SD

Proactive approach

Excellent communication

Customer enquiry handling

Professional telephone manner

Busy environment experience

Job description

Häfele in Australia is seeking an experienced Customer Care team member to join our Dandenong South operations. You will be involved in all aspects of after-sales support, from resolving customer concerns and coordinating warranty claims to arranging services and ensuring timely outcomes.

You’ll coordinate credit claims nationally, managing review, authorisation, processing and follow-up to ensure accuracy and adherence to timeframes, in a busy international, family-owned environment.