Customer Service Specialist – SAP & Logistics Support

Sika AG; Brisbane; Vor Ort; AUD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Supportive work environment and strong

Training and development opportunities

Zusammenfassung

Sika Australia Pty Ltd is a leading manufacturer of construction chemicals in Australia. This role focuses on handling inbound customer calls, providing first-level technical product information, and processing orders with SAP.

You will liaise with freight providers and support the Sales and Logistics teams to ensure timely delivery and accurate invoicing. The ideal candidate has prior customer service experience, strong communication skills, and a proactive, learn-anything attitude.

Qualifikationen

• Experience in customer service/call centre desirable.
• Strong customer service principles and practice.
• Excellent communication and interpersonal skills.
• Detail-oriented with proactive approach.

Aufgaben

• Answer inbound phone calls and resolve customer issues and enquiries.
• Maintain internal email mailbox.
• Enter orders in SAP.
• Process invoices and credits.
• Provide customer support and information.
• Liaise with freight providers for delivery coordination.
• Support Sales and Logistics teams.

Kenntnisse

Customer service

Communication

Interpersonal skills

Attention to detail

Self-motivated

Quick learner

Can-do attitude

Tools

SAP

Jobbeschreibung

Sika Australia Pty Ltd is a leading manufacturer of construction chemicals in Australia. This role focuses on handling inbound customer calls, providing first-level technical product information, and processing orders with SAP.

You will liaise with freight providers and support the Sales and Logistics teams to ensure timely delivery and accurate invoicing. The ideal candidate has prior customer service experience, strong communication skills, and a proactive, learn-anything attitude.