Automotive Customer Service Specialist – SAP & Tech Support

FORVIA HELLA

Melbourne

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Job summary

FORVIA HELLA in Melbourne is seeking an experienced Customer Service Officer to support the Special Applications & Aftermarket business. You will service and process international and external customer enquiries, provide product support, and manage sales orders with a focus on accuracy and timeliness.

The role emphasizes customer communications, technical product knowledge, and collaboration with internal teams to ensure high service levels.

Qualifications

Relevant experience in a busy customer service environment.
Proven written and verbal communication skills.
Strong attention to detail in data entry and numbers.
Ability to develop and manage customer relationships.
Ability to work independently and in a collaborative team.
Good problem-solving capabilities.
Customer-focused mindset and willingness to learn.
Knowledge of warranty and credit processes is advantageous.

Responsibilities

Receive & process all sales orders accurately, and in a timely manner.
Manage inbound and outbound customer calls in a professional, friendly and efficient manner.
Attend to customer queries professionally and with due diligence.
Provide technical support to customers.
Communicate with internal stakeholders & departments within HELLA.