Customer Care Coordinator - Drive Customer Growth & Service

Rsgroup; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

RS Group in Sydney, Australia, is seeking a Customer Care Coordinator, ANZ, to deliver exceptional service across all channels and support sales initiatives in a dynamic retail environment.

You will manage orders, provide timely updates to customers, coordinate with internal teams, maintain accurate SAP data, and actively identify opportunities to improve processes, policies, and customer experiences, driving loyalty and growth.

Qualifications

• Minimum 2 years' customer service experience.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Proficient in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver excellent customer service across all channels, meeting orders and enquiry needs.
• Keep customers informed of order or enquiry updates in a professional and courteous manner.
• Support sales targets by collaborating with the sales team and performing value-added activities.
• Identify customer needs and opportunities to grow the business through a high-touch approach.
• Ensure customer satisfaction by coordinating with internal stakeholders.
• Contribute to improving business processes and policies using continuous improvement methods.
• Support the customer service team in meeting and maintaining customer expectations.
• Maintain and update customer information accurately in SAP.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Time management

Independent work

MS Office

Tools

SAP

MS Office

Job description

RS Group in Sydney, Australia, is seeking a Customer Care Coordinator, ANZ, to deliver exceptional service across all channels and support sales initiatives in a dynamic retail environment.

You will manage orders, provide timely updates to customers, coordinate with internal teams, maintain accurate SAP data, and actively identify opportunities to improve processes, policies, and customer experiences, driving loyalty and growth.