Customer Service Officer

FORVIA HELLA; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

FORVIA HELLA in Melbourne is seeking an experienced Customer Service Officer to support the Special Applications & Aftermarket business. You will service and process international and external customer enquiries, provide product support, and manage sales orders with a focus on accuracy and timeliness.

The role emphasizes customer communications, technical product knowledge, and collaboration with internal teams to ensure high service levels.

Qualifications

• Relevant experience in a busy customer service environment.
• Proven written and verbal communication skills.
• Strong attention to detail in data entry and numbers.
• Ability to develop and manage customer relationships.
• Ability to work independently and in a collaborative team.
• Good problem-solving capabilities.
• Customer-focused mindset and willingness to learn.
• Knowledge of warranty and credit processes is advantageous.

Responsibilities

• Receive & process all sales orders accurately, and in a timely manner.
• Manage inbound and outbound customer calls in a professional, friendly and efficient manner.
• Attend to customer queries professionally and with due diligence.
• Provide technical support to customers.
• Communicate with internal stakeholders & departments within HELLA.

Skills

Customer service experience

Written & verbal communication

Attention to detail

Relationship management

Independent work

Problem solving

Team collaboration

Tools

SAP/ERP

Job description

HELLA was established in Australia since 1961, HELLA Australia has diverse product ranges and customer solutions across many industries including Automotive, Workshop Solutions, Commercial Vehicles, Agriculture, Mining and Marine.

Whilst we are part of the global FORVIA Group, we have complete autonomy, and an organisational structure designed to ensure that we deliver world class products in a way that best meets the needs of manufacturers, wholesalers, and workshops across Australia. We are committed to continuous improvement; we invest in developing our people and we embrace positive change to ensure that we always remain at the forefront of our industry. Our customers are at the centre of everything we do.

Our values are we cultivate “Teamwork”, we buildon “Accountability”, we “Drive” with vision, we act with “Respect” we embrace “Agility”, and we believe in “Open-Mindedness”.

The Role:

We are currently seeking an experienced Customer Service Officer to join our highly successful Special Applications & Aftermarket business, reporting to the Customer Service Team Leader.

The successful candidate will work closely with the business and sales segments to service and process international and external customer enquiries, while providing support on HELLA products to the HELLA customer base.

Receive & process all sales orders accurately, and in a timely manner.

Manage inbound and outbound customer calls in a professional, friendly and efficient manner.

Attend to customer queries professionally and with due diligence.

Provide technical support to customers.

Communicate with internal stakeholders & departments within HELLA.

Qualifications, Skills & Knowledge:

Relevant experience with SAP/ERP system or similar.

Proven experience in a busy customer service environment.

Auto electrical background or relevant trade experience is highly regarded.

Automotive parts interpretation experience is highly regarded.

High level of professional communication skills (written & verbal).

Strong attention to detail (data entry & numbers).

Ability to develop and manage customer relationships.

Ability to work independently.

Customer focused mindset.

Knowledge of warranty and credit process is advantageous.

Strong problem-solving skills.

A positive attitude, willingness to learn and ability to work collaboratively within a team.