Customer Care Representative

Hafele; Greater Dandenong; On-site; AUD 65,000 - 75,000; Full time

Job summary

Häfele in Australia is seeking an experienced Customer Care team member to join our Dandenong South operations. You will be involved in all aspects of after-sales support, from resolving customer concerns and coordinating warranty claims to arranging services and ensuring timely outcomes.

You’ll coordinate credit claims nationally, managing review, authorisation, processing and follow-up to ensure accuracy and adherence to timeframes, in a busy international, family-owned environment.

Qualifications

• Proactive and solutions-focused approach.
• Excellent communication and relationship-building skills.
• Confident in handling customer enquiries and resolving problems.
• Professional and engaging telephone manner.
• Previous customer service experience, preferably within a busy environment.
• SAP SD module experience is essential.

Responsibilities

• Resolve customer concerns and coordinate warranty claims.
• Arrange services and ensure customers receive timely outcomes.
• Coordinate credit claims nationally, reviewing, authorising, processing and follow-up.

Skills

SAP SD

Proactive approach

Excellent communication

Customer enquiry handling

Professional telephone manner

Busy environment experience

Job description

At Häfele, we are specialists in furniture fittings, architectural hardware, lighting and electronic access solutions. With more than 8,000 employees across 38 countries, we partner with customers in over 150 countries to help maximise the value of space.

As a family-owned global business with over 100 years of history, we combine international expertise with a strong local presence. In Australia, we've been supporting the furniture, cabinetmaking, building and design industries for more than 40 years.

Our purpose, "Maximising the value of space. Together," reflects our commitment to creating value for our customers, suppliers and, most importantly, our people. We believe our employees are the driving force behind our success and are committed to fostering a safe, inclusive and supportive workplace where everyone can thrive.

About the Opportunity

Love solving problems and creating positive customer experiences? We’d love to hear from you.

We’re looking for an experienced Customer Care team member to join our growing business in Dandenong South. This is an excellent opportunity for someone who enjoys variety, thrives in a busy and dynamic environment, and genuinely enjoys helping customers.

No two days will be quite the same. You’ll be involved in all aspects of after-sales support, from resolving customer concerns and coordinating warranty claims to arranging services and ensuring customers receive timely outcomes.

You’ll also coordinate credit claims nationally, managing the review, authorisation, processing and follow-up of requests to ensure they are completed accurately and within agreed timeframes.

What You'll Bring

To be successful in this role, you'll have:

• A proactive and solutions-focused approach
• Excellent communication and relationship-building skills
• Confidence in handling customer enquiries and resolving problems
• A professional and engaging telephone manner
• Previous customer service experience, preferably within a busy environment
• SAP (SD module) experience is essentialin this role
• Strong organisation, attention to detail and the ability to juggle competing priorities

Interested?

If you're looking for a stable role with a respected global organisation and enjoy working in a collaborative team environment, we'd love to hear from you.

For further information, please contact @hafele.com.au.

Applicants must have the right to live and work in Australia.

"We believe our employees are the driving force behind our success and are committed to fostering a safe, inclusive and supportive workplace where everyone can thrive."