Customer Care Specialist — End-to-End Support & Growth

Hager Australia & New Zealand; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Onboarding program

Hi University training

Collaborative team

Growth opportunities

Future-focused industry

Résumé du poste

Hager Australia & New Zealand is seeking a Customer Care Coordinator based in our Rydalmere office to be the friendly voice and reliable support for customers across the Australia & New Zealand region. You’ll respond to enquiries, process orders, and work with Sales, Accounts Receivable, and Supply Chain to ensure timely, accurate interactions.

This role offers hands-on experience across the full customer care lifecycle, from phone support to ERP/CRM updates, with a clear path to grow within a

Qualifications

• 2 years’ experience in a Customer Care or similar role.
• Confident communicator — clear, friendly, and professional.
• Strong problem-solving ability and a calm, empathic approach.
• Exceptional attention to detail and accurate data entry.
• Experience using ERP and CRM systems (SAP advantageous).

Responsabilités

• Be the first point of contact for customer enquiries, product details, pricing and order updates.
• Own the order journey end-to-end and coordinate follow-ups.
• Provide proactive communication via phone and email with customers.
• Resolve concerns with confidence and escalate when needed.
• Support admin and coordination tasks to maintain a seamless operation.

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Multitasking

ERP/CRM experience

Outils

ERP systems

CRM systems

Description du poste

Hager Australia & New Zealand is seeking a Customer Care Coordinator based in our Rydalmere office to be the friendly voice and reliable support for customers across the Australia & New Zealand region. You’ll respond to enquiries, process orders, and work with Sales, Accounts Receivable, and Supply Chain to ensure timely, accurate interactions.

This role offers hands-on experience across the full customer care lifecycle, from phone support to ERP/CRM updates, with a clear path to grow within a