Guest Experience Duty Manager

EVT Limited; Albury City; Presencial; AUD 75.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining discount

Stays discount

Movie tickets

Seasonal perks

Parental leave

Career growth

Descripción de la vacante

EVT Limited is seeking a hands-on Duty Manager to lead day-to-day hotel operations, overseeing Front Office and ensuring service, safety and standards are on track. You’ll guide the team on shift, stay calm under pressure and make decisions that keep the venue running smoothly.

You’ll drive occupancy and revenue, assist rostering and cost control, and mentor staff on the floor while delivering guests a memorable EVT experience that aligns with our Elevate culture.

Formación

• Minimum 1 year in a duty manager role or similar in a branded or independent hotel.
• Proven ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering and guest arrivals/departures.

Responsabilidades

• Lead and oversee hotel operations during shifts and assist other departments as needed.
• Supervise Front Office operations to ensure staff presentation, punctuality and service standards.

Conocimientos

Duty manager experience

Front Office operations

Team leadership

Guest relations

Revenue optimisation

Descripción del empleo

EVT Limited is seeking a hands-on Duty Manager to lead day-to-day hotel operations, overseeing Front Office and ensuring service, safety and standards are on track. You’ll guide the team on shift, stay calm under pressure and make decisions that keep the venue running smoothly.

You’ll drive occupancy and revenue, assist rostering and cost control, and mentor staff on the floor while delivering guests a memorable EVT experience that aligns with our Elevate culture.