Duty Manager — Lead Hotel Ops & Guest Experience

Evt Australia; Albury City; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT, Atura Albury's parent, is seeking a hands-on Duty Manager to lead on-shift hotel operations and guest service with a focus on safety and standards. You’ll mentor the team, assist rostering, and keep the operation running smoothly during busy periods.

You’ll drive occupancy and revenue through effective rate management, resolve guest issues promptly, and promote the hotel’s features and services to enhance guest experience. This is a full-time on-site role.

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting.
• Skilled in driving occupancy and revenue through rate management and collaboration with key departments.
• Excellent communication and interpersonal skills.
• Ability to promote hotel features and services to enhance guest experience.

Responsibilities

• Lead and oversee hotel operations during shifts and coordinate with departments.
• Support Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain guest satisfaction by resolving issues, managing complaints, and promoting service culture.
• Monitor hotel security and safety procedures, ensuring WH&S compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaboration with departments.
• Ensure effective communication across departments to support efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rostering, overtime, and entitlements.
• Manage cashiering, tills, and shift costs; record incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the guest feedback log.

Skills

Leadership

Front Office operations

Guest service

Rostering

Incident reporting

Rate management

Communication

Sales focus

Job description

EVT, Atura Albury's parent, is seeking a hands-on Duty Manager to lead on-shift hotel operations and guest service with a focus on safety and standards. You’ll mentor the team, assist rostering, and keep the operation running smoothly during busy periods.

You’ll drive occupancy and revenue through effective rate management, resolve guest issues promptly, and promote the hotel’s features and services to enhance guest experience. This is a full-time on-site role.