Hotel Duty Manager - Lead Ops & Guest Experience

Seek.Com.Au; Sydney; Vor Ort; AUD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

50% off dining and stays across EVT

$2 movie tickets + discounts on Gold &

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Community & volunteering opportunities

Zusammenfassung

EVT invites candidates to join its hospitality network in Australia as a Duty Manager, overseeing hotel operations and ensuring top-notch guest experiences. You will support Front Office, manage rosters, and promote service excellence across departments.

In this role, you will help drive occupancy and revenue with strategic rate management while maintaining service quality and safety standards. A hands-on, non-hierarchical leadership style is valued.

Qualifikationen

• 1+ year in a duty manager role within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, guest arrivals/departures.

Aufgaben

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Kenntnisse

Duty manager experience

Front Office operations

Staff rostering

Guest service

Jobbeschreibung

EVT invites candidates to join its hospitality network in Australia as a Duty Manager, overseeing hotel operations and ensuring top-notch guest experiences. You will support Front Office, manage rosters, and promote service excellence across departments.

In this role, you will help drive occupancy and revenue with strategic rate management while maintaining service quality and safety standards. A hands-on, non-hierarchical leadership style is valued.