Duty Manager: Lead Hotel Ops & Guest Experience

The Capitol Hotel Sydney; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

50% off dining & stays across EVT

$2 movie tickets + Gold Class & MoonlK

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

EVT is seeking a Duty Manager to oversee hotel operations across shifts, ensuring high standards in guest service and smooth interdepartmental coordination. You will support Front Office, manage rostering, and drive occupancy while upholding WH&S and safety protocols.

The role focuses on leading from the front, resolving issues, and promoting a welcoming guest experience across EVT properties. A strong sales mindset and communication skills are essential.

Qualifications

• Experience leading hotel operations in absence of senior management.
• Solid understanding of Front Office operations including rostering and guest flows.
• Experience managing security, guest complaints and incident reporting.
• Promotes hotel features/services and drives a sales culture.

Responsibilities

• Lead and oversee hotel operations during shifts and assist departments as needed.
• Support Front Office operations, ensuring staff presentation, punctuality and service standards.
• Maintain guest satisfaction by resolving issues and managing complaints.
• Monitor security and safety procedures; ensure WH&S compliance.
• Drive occupancy and revenue through rate management and inter-department collaboration.
• Ensure cross-department communication to boost efficiency and guest experience.
• Assist rostering, staffing levels and cost control to meet targets.
• Manage staff training, rostering and overtime monitoring.

Skills

Duty Manager experience

Front Office operations knowledge

Staff rostering & scheduling

Guest service excellence

Conflict resolution

Rate management & revenue awareness

Communication & interpersonal skills

Sales & upselling mindset

Job description

EVT is seeking a Duty Manager to oversee hotel operations across shifts, ensuring high standards in guest service and smooth interdepartmental coordination. You will support Front Office, manage rostering, and drive occupancy while upholding WH&S and safety protocols.

The role focuses on leading from the front, resolving issues, and promoting a welcoming guest experience across EVT properties. A strong sales mindset and communication skills are essential.