Duty Manager

C!NC Hotels; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous discounts across food & bev

Accommodation discounts

Conference & events discounts

Bottle shop discounts

Employee assistance program

Career development opportunities

Descripción de la vacante

Coogee Bay Hotel in Sydney’s Eastern Suburbs is seeking an experienced Duty Manager to lead a fast-paced, multi-faceted venue. This hands-on role focuses on delivering exceptional guest experiences while maintaining safety, compliance and high service standards.

You will coach a diverse team across food & beverage and events, manage high-volume operations, and communicate clearly across departments to drive operational excellence.

Formación

• Minimum 1 year of Duty Manager experience in a licensed venue.
• Experience in a large, multi-faceted hospitality venue.
• Ability to lead under pressure in a high-volume operation.
• Strong communication and leadership skills.
• Outstanding guest service and hospitality passion.
• RSA competency required; ARCG eligibility preferred.

Responsabilidades

• Drive exceptional guest experiences and service standards.
• Lead and coach a high-performing team.
• Maintain compliance across the licensed premises.
• Oversee day-to-day venue operations and delegate tasks.
• Communicate across departments and ensure safety.
• Support operational and service excellence in a dynamic environment.

Conocimientos

Leadership

Communication

Guest service

Team development

Food & beverage knowledge

RSA competency

ARCG competency

Descripción del empleo

Our Vision....A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney’s Eastern Suburbs, is so much more than just a hotel. This award-winning, multifaceted venue includes one of Sydney’s largest Garden Bars, Beach Bar & Dining, contemporary Conference & Events space, the iconic live entertainment venue Selina’s, Sports Bar, two accommodation offerings and two retail liquor outlets.

At Coogee Bay Hotel, we are passionate about delivering extraordinary guest experiences and creating a positive, high-performing team culture. We are looking for an experienced Duty Manager who shares our commitment to operational excellence, guest service and strong leadership.

The Duty Manager is a hands-on, fast-paced role responsible for supporting the safe, compliant and successful operation of Coogee Bay Hotel.

About the role:

Drive extraordinary guest experiences and consistently high service standards.

Lead and maintain compliance across the licensed premises.

Oversee day-to-day venue operations, prioritising and delegating operational requirements as required.

Provide clear and effective communication across departments and teams.

Lead, coach and develop a high-performing team.

Promote and maintain the safety and security of guests, employees and all venue stakeholders.

Provide visible leadership across the venue and ensure operational standards, policies and procedures are consistently maintained.

About you:

Minimum 1 year of experience in a Duty Manager role within a licensed venue.

Experience working within a large, multi-faceted hospitality venue.

Proven ability to manage high-pressure, fast-paced and high-volume operations.

A confident and effective communicator with strong leadership skills.

Exceptional guest service skills and a genuine passion for hospitality and venue operations.

Passionate about team development, coaching and building a positive workplace culture.

Strong food and beverage product knowledge.

Holds a current Responsible Service of Alcohol (RSA) competency.

Holds, or is willing and eligible to obtain, Advanced Responsible Conduct of Gambling (ARCG) competency.

Generous discounts across food & beverage, accommodation, conference & events and bottle shops.

On the job training and ongoing career development opportunities.

Rewards and Recognition programs, including our annual awards night.

Access to our Employee Assistance Program.

This is a hands-on, high-pressure role suited to an individual who thrives in a dynamic environment and has a strong commitment to operational and service excellence. Success in this role will come through strong leadership, sound decision-making, teamwork and a commitment to building a positive and high-performing team culture.