Duty Manager - Gaming & Guest Experience Lead

The Eastern Hotels Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Off-street parking

Job summary

Orion Hotel Group’s Vauxhall Inn in Sydney is seeking an experienced Duty Manager to lead daily operations on a seven-day rotating roster, including nights and weekends. The role focuses on gaming operations, customer service, and ensuring compliance with AML/CTF, RSA, RCG, ARCG and security requirements.

You will manage gaming and bar teams, oversee opening/closing, cash handling, and deliver an exceptional guest experience while upholding venue standards and safety.

Qualifications

• Previous experience as a Duty Manager or senior gaming supervisor.
• Holds a current RSA and RCG and ARCG.
• Strong gaming knowledge and experience (TAB and Keno operations).
• Hands-on leadership style and ability to perform under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Overseeing venue operations during allocated shifts across Gaming, Bar, TAB/Keno.
• Leading, supporting and supervising gaming and bar teams on shift.
• Delivering an exceptional patron and guest experience across all areas.
• Creating gaming ambiance, atmosphere and service standards.
• Managing staff allocations, breaks and shift performance.
• Handling customer complaints professionally and effectively.
• Opening and closing the venue, including daily reconciliation and cash handling.
• Ensuring AML/CTF, RSA, RCG, ARCG, gaming and security requirements.
• Maintaining venue presentation, safety and operational standards.
• Liaising with licensing, council, and Liquor & Gaming officials as required.
• Responding to incidents and coordinating with security when required.

Skills

Duty Manager

Senior gaming supervisor

RSA

RCG

ARCG

TAB operations

Keno operations

Staff leadership

Customer service

Tools

TAB system

Keno system

Job description

Orion Hotel Group’s Vauxhall Inn in Sydney is seeking an experienced Duty Manager to lead daily operations on a seven-day rotating roster, including nights and weekends. The role focuses on gaming operations, customer service, and ensuring compliance with AML/CTF, RSA, RCG, ARCG and security requirements.

You will manage gaming and bar teams, oversee opening/closing, cash handling, and deliver an exceptional guest experience while upholding venue standards and safety.