Duty Manager — Lead Guest Service & Ops

Calligeros Group; North Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Calligeros Group's Rag and Famish hotel in NSW is seeking a dedicated Duty Manager to lead a small team, oversee daily operations and uphold exceptional service and venue presentation. The role is full-time with hours across evenings and weekends, focusing on RSA/RCG compliance, rostering, stock control, and guest issue resolution.

You will play a key part in maintaining standards, responding to enquiries, and supporting the management team in delivering a seamless guest experience in a newly

Qualifications

• Current RSA, RCG and ARCG certification (NSW).
• Previous supervisory or management experience in hospitality.
• Strong leadership, communication, and organisational skills.
• Experience in staff rostering and stock control.

Responsibilities

• Supervise daily operations and support team members during service.
• Maintain a high standard of customer service and venue cleanliness.
• Manage staff on shift and ensure RSA/RCG compliance.
• Assist with staff rostering and stock ordering.
• Respond to customer enquiries and resolve issues professionally.

Skills

Leadership

Communication

Organisational skills

Customer service

Tools

Staff rostering

Stock control

Job description

Calligeros Group's Rag and Famish hotel in NSW is seeking a dedicated Duty Manager to lead a small team, oversee daily operations and uphold exceptional service and venue presentation. The role is full-time with hours across evenings and weekends, focusing on RSA/RCG compliance, rostering, stock control, and guest issue resolution.

You will play a key part in maintaining standards, responding to enquiries, and supporting the management team in delivering a seamless guest experience in a newly