Club Duty Manager — Lead Shifts, Elevate Guest Experience

North Bondi RSL Club; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff benefits and discounts

Training and development opportunities

Competitive remuneration

Job summary

North Bondi RSL Club in Sydney's Eastern Suburbs is seeking an experienced Duty Manager to lead shift operations, support the team and deliver a consistently high standard of service to members and guests. Reporting to the Venue Manager, you will supervise front-of-house, bar and gaming teams, manage openings and closings, handle cash and incidents, and ensure compliance with RSA, RCG and WHS requirements.

If you are a hands-on hospitality leader with a calm, decisive approach and a genuine

Qualifications

• Previous experience as a Duty Manager, Assistant Manager or experienced hospitality supervisor.
• Experience within a club, pub, hotel, bar or other busy hospitality environment.
• Leadership style: confident and approachable.
• Customer service focus and member experience.
• Ability to stay calm, organized and decisive during busy periods.
• Understanding of hospitality compliance and operational requirements.
• Strong communication and problem-solving skills.
• Flexible to work across a rotating roster including evenings, weekends and public holidays.
• Current NSW RSA and RCG are essential.

Responsibilities

• Take responsibility for the smooth running of the Club during your rostered shift
• Supervise and support staff across bar, gaming and front-of-house
• Maintain strong service, presentation and member experience standards
• Coordinate staff breaks and allocation during busy periods to meet operational requirements
• Manage opening and closing procedures
• Complete cash reconciliation, banking and shift reporting
• Respond to member and guest queries, complaints and incidents
• Ensure RSA, RCG, gaming, WHS, security and Club procedures are followed
• Support the delivery of functions, bookings and events during your shift
• Identify and elevate significant staffing, operational or customer issues to Management.
• Provide clear shift handovers and communicate key issues to the management team

Skills

Duty Manager experience

Hospitality supervision

Customer service leadership

Strong communication

RSA/RCG holder

Job description

North Bondi RSL Club in Sydney's Eastern Suburbs is seeking an experienced Duty Manager to lead shift operations, support the team and deliver a consistently high standard of service to members and guests. Reporting to the Venue Manager, you will supervise front-of-house, bar and gaming teams, manage openings and closings, handle cash and incidents, and ensure compliance with RSA, RCG and WHS requirements.

If you are a hands-on hospitality leader with a calm, decisive approach and a genuine