Duty Manager — Lead Guest Experience & Shift Operations

EVT Limited; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining discount

Hotel stays discount

Movie tickets discount

Seasonal perks at Thredbo

Career growth across network

Paid parental leave

Community volunteering opportunities

Job summary

EVT Limited is seeking a hands-on Duty Manager to lead day-to-day hotel operations on shift, guiding the Front Office team and maintaining service standards. You’ll stay calm under pressure, make decisive calls, and ensure safety, guest satisfaction, and smooth operations across departments.

The role is full-time, based in Australia, with opportunities to drive occupancy, revenue and guest delight. We seek a leader who thrives on teamwork and on-floor presence, ready to elevate EVT’s hospitality

Qualifications

• Experience as a duty manager or similar in a branded or independent hotel.
• Ability to lead operations in absence of senior management and maintain service standards.
• Strong Front Office knowledge including rostering, arrivals/departures and coordination.
• Experience handling guest complaints and incident reporting with a solution-focused approach.
• Skills to drive occupancy and revenue through rate management and collaboration.
• Excellent communication and interpersonal skills across departments and with guests.

Responsibilities

• Lead and oversee hotel operations during shifts and assist other departments as needed.
• Supervise Front Office operations including staff presentation and punctuality.
• Maintain guest satisfaction by proactively resolving issues and promoting a welcoming service culture.
• Monitor security and safety procedures, ensuring WH&S compliance and incident management.
• Support rate management strategies and collaborate with departments to maximise sales.
• Ensure cross-department communication to optimize efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rosters, overtime, leave and entitlements.
• Oversee cashiering, floats, tills and shift costs; record incidents in the duty log.

Skills

Guest service excellence

Team leadership

Front Office operations

Incident reporting

Rate management

Safety compliance

Job description

EVT Limited is seeking a hands-on Duty Manager to lead day-to-day hotel operations on shift, guiding the Front Office team and maintaining service standards. You’ll stay calm under pressure, make decisive calls, and ensure safety, guest satisfaction, and smooth operations across departments.

The role is full-time, based in Australia, with opportunities to drive occupancy, revenue and guest delight. We seek a leader who thrives on teamwork and on-floor presence, ready to elevate EVT’s hospitality