Duty Manager — On‑Floor Hospitality Leader

Rydges Hotels & Resorts; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth across hotel &

Paid parental leave

Base salary starting from AU$83,370 +

Job summary

EVT is seeking a Duty Manager to lead day-to-day venue operations and ensure guest satisfaction across our hotel network. You’ll guide on-shift teams, manage Front Office and safety standards, and help drive occupancy and revenue in a fast-paced hospitality environment.

This is a full-time, hands-on position on the floor with growth opportunities within EVT's hotel and entertainment portfolio. You’ll be part of a dynamic team focused on delivering memorable experiences, lasting guest

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WHS standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
• Manage cashiering, floats, tills and shift costs in line with budget, and record and report all incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the hotel complaint system and feedback log.

Skills

Duty manager experience

Operations leadership

Front Office

Guest complaints

Rate management

Communication

Sales culture

Guest service

Job description

EVT is seeking a Duty Manager to lead day-to-day venue operations and ensure guest satisfaction across our hotel network. You’ll guide on-shift teams, manage Front Office and safety standards, and help drive occupancy and revenue in a fast-paced hospitality environment.

This is a full-time, hands-on position on the floor with growth opportunities within EVT's hotel and entertainment portfolio. You’ll be part of a dynamic team focused on delivering memorable experiences, lasting guest