Duty Manager: Lead On‑Floor Hospitality & Ops

EVT; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT is hiring a Duty Manager to lead daily hotel operations on shift, providing hands-on leadership on the floor and ensuring excellent guest experiences across our venues. You’ll guide the team, manage frontline service, and uphold safety and standards in a busy, guest-focused environment.

This full-time role entails rostering, quick decision-making, and close collaboration with Front Office and other departments to maximise occupancy and revenue.

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.

Responsibilities

• Lead and oversee hotel operations during shifts across departments.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring WH&S compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets.
• Manage staff including training, rostering and overtime, annual leave, and entitlements.
• Handle cashiering, floats, tills and shift costs in line with budget and document incidents.

Skills

Duty manager experience

Lead hotel operations

Front Office operations

Guest satisfaction

Security & safety

Rate management

Communication

Team coordination

Job description

EVT is hiring a Duty Manager to lead daily hotel operations on shift, providing hands-on leadership on the floor and ensuring excellent guest experiences across our venues. You’ll guide the team, manage frontline service, and uphold safety and standards in a busy, guest-focused environment.

This full-time role entails rostering, quick decision-making, and close collaboration with Front Office and other departments to maximise occupancy and revenue.